FAQs

Wine Sample Policy for Virtual Participants Wine samples that are included in virtual classes, courses, or tasting tutorials offered by the Capital Wine School are intended to be picked up curbside on the date and timeframe specified in each class/course description. The Capital Wine School may, at its discretion, offer shipping for an additional fee for students who are unable to come to the school to pick up their wine samples. Fees will vary depending on several factors including the number of wine samples and the address to which the samples are being shipped.   SHIPPING POLICY WSET Courses For WSET [...]

At Capital Wine School, we believe that wine education should be a welcoming and respectful experience for all. We are committed to fostering a learning environment where students, instructors, and staff feel safe, valued, and free to engage in open and thoughtful discussions. To uphold these values, we expect all members of our community-students, instructors, and staff-to adhere to the following principles: Respect & Professionalism: We expect respectful dialogue in our classrooms, events, and online spaces. Discrimination, harassment, or disruptive behavior will not be tolerated. Inclusivity: Our school welcomes individuals of all backgrounds and identities. We strive to create an environment [...]

Both the Capital Wine School and WSET have policies and procedures in place to protect WSET students and safeguard the integrity of WSET qualifications. The Capital Wine School ensures compliance with the Capital Wine School and WSET’s policies through this Malpractice and Maladministration Policy, which gives aframework for both the Capital Wine School and students to identify, report, and manage potential malpractice or maladministration. Non-compliance with the Capital Wine School or WSET Policies and Procedures can fall into two distinct, but related, categories:1. Maladministration, where the non-compliance is generally unintentional, or the result of mistakes, carelessness, inexperience, or poor processes2. Malpractice, where [...]

As an Approved Programme Provider (APP) of WSET, the Capital Wine School is required to identify to WSET and assist in the managing or monitoring of actual, potential, and perceived conflicts of interest (‘Conflicts of Interest’) involving both APP staff and students. This policy complements WSET’s conflicts of interestpolicy and works to safeguard the integrity of WSET qualifications and promote confidence in WSET and the Capital Wine School processes and procedures.This policy applies to all Capital Wine School staff and students and to any individual acting on behalf of the Capital Wine School. A Conflict of Interest exists where an individual [...]

Special consideration is any adjustment given to a student who has temporarily experienced an illness or injury, or other event outside of their control at the time of the exam, that significantly affects their ability to take the exam or their ability to show their knowledge and understanding in the assessment. Special consideration is only for things that happen immediately before or during an exam that have a material impact on the student’s ability to take the exam or on their performance. To be eligible for special consideration, students must have completed the whole course and would have been fully prepared [...]

At the Capital Wine School, we are committed to fostering an environment of equity, inclusion, and respect for all individuals. We believe that diversity in background, identity, and experience enhances our community and strengthens our ability to achieve our mission. We strive to create an inclusive culture where everyone feels valued, supported, and empowered to contribute fully. Our commitment to equity ensures that all individuals, regardless of race, gender, age, sexual orientation, religion, ability, or socioeconomic background, have access to the same opportunities and resources. We actively work to eliminate barriers and promote fairness in our policies, practices, and interactions, ensuring [...]

Both WSET and the Capital Wine School want to make WSET assessments accessible for all students, so none are at an advantage or disadvantage based on a disability or differing ability. This policy and the reasonable adjustment process allows the Capital Wine School to work with each student before an assessment,gather the information needed to submit a request to WSET, and work with WSET to make arrangements that give students equitable access to WSET qualifications.A reasonable adjustment is any accommodation or arrangement that helps to reduce the effect of a known disability or difficulty that substantially disadvantages a student’s assessment. The use [...]

Students can make a complaint to the Capital Wine School at any time. Should you wish to submit a complaint, please email info@capitalwineschool.com.  Please include your name, phone number, class attended, and full details regarding the complaint. We guarantee your complaint will remain confidential and that it will not affect your status or outcome as a WSET student. We will respond to your email within 3 working days and the incident will be addressed within 7-10 days. If your complaint is not handled to your satisfaction within 7-10 days, please email Jay Youmans MW directly at jay@capitalwineschool.com. If your complaint is [...]