Students can make a complaint to the Capital Wine School at any time. Should you wish to submit a complaint, please email info@capitalwineschool.com.  Please include your name, phone number, class attended, and full details regarding the complaint. We guarantee your complaint will remain confidential and that it will not affect your status or outcome as a WSET student. We will respond to your email within 3 working days and the incident will be addressed within 7-10 days. If your complaint is not handled to your satisfaction within 7-10 days, please email Jay Youmans MW directly at jay@capitalwineschool.com. If your complaint is not resolved to your satisfaction following these steps, you may contact the WSET’s Governance Department at governance@wsetglobal.com.